Trust and auditability

Explainable SEND support with visible governance, not hidden AI shortcuts.

senco is built for schools and multidisciplinary teams that need non-diagnostic reasoning, operational audit trails, retention controls, and safe escalation governance before sensitive workflows can be trusted.

Governance commitments

Human review is required before finalised reports become part of the persistent student history.
Outputs use non-diagnostic language intended to support SEND pathways, not replace clinician or safeguarding judgement.
Escalation prompts become accountable tasks with routing, due dates, notes, and audit history rather than disappearing into free text.
Retention settings, expiry enforcement, and audit exports help schools and trusts manage sensitive operational data responsibly.

Non-diagnostic by design

senco describes observed patterns, possible areas of need, confidence, and suggested next steps. It does not label pupils with diagnoses or replace professional judgement.

  • Cautious report wording and public product messaging stay aligned
  • Human review sits between extraction and finalised report history
  • Escalation prompts support governance rather than automatic decisions

Audit trails and reviewer comparison

Every meaningful change leaves a trail, from report edits and escalation notes to downloads, export jobs, and calibration releases.

  • Initial extraction versus reviewed behaviour comparison
  • Escalation owner, note, checklist, and export events
  • Admin audit timeline filters, presets, and exports

Retention and operational controls

Sensitive attachments and exports need expiry rules, health checks, and background enforcement rather than good intentions.

  • Pack retention settings and expiry enforcement
  • Retention cron health monitoring and saved export jobs
  • Attachment status, re-download history, and expiry visibility

Safe model governance

Model-backed extraction is configurable, testable, and governable with feedback loops rather than hidden prompt drift.

  • Calibration feedback from SENCOs and clinicians
  • Versioned proposals, releases, approvals, and rollbacks
  • Safe synthetic provider probes that avoid live pupil prompts
Safe escalation governance

Escalation is surfaced, owned, and reviewable.

Urgent safeguarding and SENCO-review signals become tasks with ownership, notes, checklist progress, routing preferences, attachment history, and export status. The platform supports accountable follow-up; it does not automate safeguarding decisions.

Implementation readiness

The public site now shows what needs to be true operationally before a pilot begins.

  • Role-specific public pages for SENCOs, teachers, clinicians, and safeguarding leads
  • Public trust posture for non-diagnostic use, retention, and escalation governance
  • Clear sign-in versus public demo separation for non-persistent exploration

Governance and accountability

The product message stays tied to the actual governed workflows already implemented.

  • Reviewer comparison between initial extraction and final reviewed behaviours
  • Escalation ownership, SLA-style due dates, attachment history, and audit exports
  • Versioned calibration releases, approvals, rollback history, and safe provider probes
Operational proof for rollout

Trust claims should map to implemented controls.

Public deployment proof is limited to controls already present in the product: role-aware access, traceable review activity, retention operations, and calibration governance. Customer impact claims, certification claims, and fixed rollout timelines should wait for formal evidence.

Access and roles

The product already has organisation-scoped workspaces and role-aware flows for pilot teams.

Governed evidence trail

Observation, review, escalation, and export actions are designed to leave traceable records.

Retention and operations

Public proof can reference concrete controls without implying a full compliance certification.

Reasoning governance

Model-backed reasoning is wrapped in professional review and calibration governance.

Governance FAQ

Does senco diagnose pupils?

No. senco supports SEND reasoning, review, escalation, and documentation workflows using non-diagnostic language and human review.

How does senco support auditability?

It preserves reviewer comparison history, escalation notes and ownership changes, export events, retention actions, and calibration governance activity.

What does senco offer beyond a generic chatbot?

It provides a durable school workflow with organisation-scoped records, pathway routing, review history, retention controls, and operational governance.